Published on February 8, 2024, 2:36 am

Technology disruptions and socioeconomic uncertainties require a bold and strategic approach to enhance resilience, according to Bart Willemsen, Gartner’s VP analyst. He emphasizes that IT leaders have a unique opportunity to lay down a roadmap for technology investments that will support their business’s success in the face of uncertainties and pressures.

Interestingly, five out of Gartner’s top 10 strategic predictions for 2024 have an AI influence. This highlights the significant role that AI is expected to play in shaping the future.

Although AI is an important factor, Forrester advises caution by stating that AI will not be the sole defining dynamic of 2024. It predicts that after the AI hype of 2023, there will be a year of practical exploration with a focus on actual implementation and impact.

Sumir Bhatia, president of Lenovo Asia Pacific’s Infrastructure Solutions Group, believes that AI can be a game changer across various industries. He asserts that AI has the potential to boost productivity, foster innovation, improve competitiveness, and drive sustainable growth.

In retail, for example, the convergence of IoT and AI at the edge is reshaping customer and employee experiences. Computer vision and edge solutions enable autonomous shopping, interactive media, store analytics, remote monitoring, inventory management, and energy optimization.

Similarly, in manufacturing, AI can address critical challenges such as production stoppages by optimizing production processes, predicting maintenance needs in advance, and enhancing quality control.

When asked about organizations’ readiness for AI adoption in Asia, Bhatia notes that from a technological standpoint, AI is equipped to assist organizations in decision-making processes. Some organizations are already leveraging AI ops to enhance operations or pioneering specific applications like those in manufacturing or other industries. These pioneers serve as examples for others by showcasing what can be achieved with existing resources.

Bhatia recommends that Chief Information Officers (CIOs) ensure seamless integration of AI into daily operations without disrupting business as usual. This involves meticulous planning, leveraging strong partnerships, and embracing responsible AI practices.

According to Maurice Bretzfield, founder of, integrating AI into everyday business operations will be a game-changer across industries in 2024. Success in this AI-driven era requires businesses to embrace their potential while responsibly addressing associated challenges. Bhatia suggests starting with clearly defined objectives and identifying achievable outcomes with existing resources and investments.

He advises organizations to start small and focus on specific pain points and data sets for desired outcomes. Selecting the appropriate solution and enlisting a partner capable of providing an end-to-end solution for gradual scaling is crucial since AI adoption is a journey that requires careful planning.

Bhatia predicts that more companies across finance, manufacturing, and retail will invest in cloud providers and high-performance compute organizations’ infrastructure. Retail will particularly focus on loss prevention and customer engagement through chatbots and deep-brain AI. The adoption of private AI models is gaining traction, leading to improved employee efficiency through reskilling rather than job displacement.

To ensure sustained growth, organizations need to embrace the evolving AI landscape by investing in reskilling initiatives, streamlining decision-making processes using AI, driving innovation and research efforts through R&D initiatives powered by AI, and integrating IT into the current technology roadmap seamlessly without disrupting business as usual.

As we look ahead to 2024, it becomes increasingly important for CIOs and their IT teams to consider these recommendations while bringing in AI technologies to support their organization’s growth objectives.

Overall, embracing the potential of AI while considering the associated challenges can lead to significant opportunities across industries. The integration of AI into daily operations has the power to enhance productivity, efficiency, decision-making processes, innovation efforts, and R&D initiatives. With careful planning and partnerships, organizations can leverage AI successfully for sustained growth in the future.


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