Published on November 8, 2023, 10:52 pm

Gartner, a prominent research and advisory firm, has released its top 10 government technology trends for 2023. These trends aim to guide public sector leaders in accelerating transformation as they prepare for post-digital government and a relentless focus on mission objectives.

According to Arthur Mickoleit, director analyst at Gartner, the current global turmoil and technological disruption are putting pressure on governments to find a balance between digital opportunities and risks. However, this also presents solid opportunities to shape the next generation of digital government. Mickoleit emphasizes that government CIOs must demonstrate that their digital investments are not just tactical but are focused on improving service delivery and core mission impacts.

Government CIOs should consider the impact of these technology trends on their organizations and use these insights to make a case for investments that improve business capabilities, achieve leadership priorities, and create a more future-ready government organization.

The top 10 technology trends outlined by Gartner for 2023 include:

1. Adaptive security: By 2025, 75% of government CIOs will be directly responsible for security outside of IT. This includes operational and mission-critical technology environments. An integrated security approach is essential due to the convergence of enterprise data, privacy, supply chain, cyber-physical systems (CPS), and cloud.

2. Cloud-based legacy modernization: Leading governments face pressure to break down legacy, siloed systems and data stores to modernize their IT infrastructure and applications. Adaptive sourcing strategies can be used to identify areas where “as-a-service” delivery models augment internal resources and address business priorities. Gartner predicts that over 75% of governments will operate more than half of their workloads using hyperscale cloud service providers by 2025.

3. Sovereign cloud: Global uncertainty and concerns over data privacy are leading to increased demand for sovereign clouds. Governments seek solutions that limit exposure of data and infrastructure by external jurisdictions and foreign government access. Gartner predicts that over 35% of government legacy applications will be replaced by solutions developed on low-code application platforms and maintained by fusion teams by 2025.

4. Hyperautomation: By 2026, 60% of government organizations will prioritize business process automation. Hyperautomation initiatives support both business and IT processes to deliver connected and seamless citizen services. CIOs must align automation initiatives with current priorities to pursue digital transformation while optimizing operational costs.

5. AI for decision intelligence: Government AI and data analytics investments are predicted to directly impact real-time operational decisions and outcomes by 2024. AI for decision intelligence provides governments with rapid, accurate, and early decision-making capabilities at scale. CIOs must ensure data is available at points of decision and establish effective governance principles.

6. Data sharing as a program: Ad hoc data sharing among agencies and departments is no longer sufficient. Gartner predicts that by the end of 2023, 50% of government organizations will establish formal accountability structures for data sharing. This includes setting standards for data structure, quality, and timeliness. CIOs should focus on value-added and mission objectives when developing data-sharing initiatives.

7. Total Experience (TX): By 2026, government total experience approaches will reduce process ambiguity by 90%. Additionally, they will increase satisfaction metrics for customer experience (CX) and employee experience (EX) by 50%. TX aims to create synergies and coherence among traditionally siloed disciplines such as CX, EX, multi-experience (MX), and user experience (UX). CIOs can reduce friction points by mapping, visualizing, and redesigning citizen and employee journeys.

8. Digital identity ecosystems: Over a third of national governments are expected to offer citizens mobile-based identity wallets by 2024. Governments face new responsibilities in emerging digital identity ecosystems, which require trust, innovation, and adoption across sectors and borders. Governments must make high-assurance digital identity easy to obtain and relevant for diverse user groups and service providers.

9. Case Management as a Service (CMaaS): Government services integration relies on designing and developing case management solutions that can be shared across programs, verticals, and government levels. Agencies using composable case management are predicted to implement new features 80% faster than their peers by 2024. CIOs should demonstrate how better outcomes, improved collaboration, or program integration can be achieved.

10. Composable government applications: Governments can break down legacy systems by adopting a composable architecture. Continuous improvement and modernization can be achieved by adopting a modular approach to application architecture and leveraging advancements in automation and machine learning.

These trends provide valuable insights for government CIOs to stay ahead of the curve in terms of digital transformation, innovation, and meeting citizen expectations. As governments navigate the rapidly changing technological landscape, keeping these trends in mind will help them create a more resilient, future-ready government organization.

Source: Gartner (April 2023)


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