Published on March 14, 2024, 6:31 am

With the increasing technical expertise and business acumen of Chief Information Officers (CIOs), their responsibilities are diversifying. Artificial Intelligence (AI) is playing an increasingly integral role in IT operations, emphasizing the need to prioritize its use in critical tasks to enhance business performance.

As companies undergo digital transformations, technology is becoming deeply embedded in all aspects of their functions. Consequently, the CIO’s role is evolving into that of a facilitator for creating value through data-driven insights, advanced analytics, AI model development, software enhancements, process automation, vendor collaborations, and more.

Giuseppe Ridulfo, the CIO and deputy COO of Banca Etica, emphasizes the dual expertise required in technology and business domains. Bridging this gap between tech and business is essential for effective decision-making and driving innovation within organizations.

For Daniele Deligia from Italo-Nuovo Trasporto Viaggiatori, fostering a robust information exchange between the CIO and other executives proves beneficial for business growth. By leveraging a flexible IT infrastructure with automation and AI capabilities, businesses can ensure operational continuity while swiftly addressing any challenges that arise.

Real-time analytics and predictive AI models enable proactive interventions to prevent disruptions or discrepancies in performance metrics. By utilizing tools that go beyond basic backup protocols to monitor every critical system closely, companies like Italo are safeguarding against revenue loss and ensuring a seamless customer experience.

Automation not only streamlines IT processes but also enhances the connection between technology and business functions. Providing interactive dashboards and intuitive reports to non-IT stakeholders empowers informed decision-making at all organizational levels.

Banca Etica’s strategic shift towards viewing IT as a collaborative partner rather than a mere service provider reflects a broader cultural change within modern enterprises. Outsourcing non-core IT functions while retaining strategic control aligns IT operations with overarching business objectives efficiently.

Furthermore, embracing customization alongside standard solutions allows for agility in responding to market dynamics. Balancing bespoke developments with off-the-shelf products optimizes operational flexibility without compromising on specific functional requirements unique to each company.

Engaging in constructive dialogues with technology vendors enables CIOs to influence product enhancements tailored to industry-specific needs. This collaboration fosters innovation while enhancing product offerings to cater better to diverse market segments.

The evolving role of CIOs encompasses not just overseeing technological advancements but actively shaping them by exploring new possibilities such as advanced identification mechanisms like SPID and CIE or implementing automation for streamlined operational processes like electronic overdraft management platforms.

In conclusion, as CIOs navigate the complex intersection of technology and business landscapes, their proactive engagement with vendors alongside strategic decision-making contributes significantly to driving organizational growth amidst rapid digital transformations.


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