Published on May 17, 2024, 5:28 am

As part of its digital transformation strategy, Konecta has entered into a multi-year agreement with Google Cloud. Under this agreement, the company will utilize Google Cloud Platform and AI services to enhance its capabilities in developing innovative services and achieving operational excellence.

This collaboration will further leverage voice analysis capabilities to identify root causes, improve conversion rates, and support company agents. By integrating tailored training programs with Generative AI and Vertex AI, performance will be enhanced while also boosting employee experience.

Additionally, the alliance will harness Vertex AI to enhance agent skills through reactive and proactive knowledge management solutions (Konecta co-pilot) along with real-time voice and text analysis. Automation capabilities will focus on implementing digital journeys using generative AI engines on GCP, including features like automated services and AI-based chatbots.

Google’s cutting-edge generative AI services are considered essential in the Group’s strategy to build a comprehensive partnership ecosystem. The goal is to create integrated scalable solutions that meet clients’ innovation needs and enhance competitiveness in the market.

For Konecta, partnering with companies like Google reinforces its commitment to a customer-centric approach. This involves simplifying technology to translate actions into tangible benefits swiftly, working on micro-journeys for operational excellence while transforming customer experience (CX). Collaborating with Google will enable the company to promote a culture prioritizing innovation in processes and CX.

Through joint innovation labs and co-creation with clients, Konecta seeks to generate new ideas, experiment, and prototype. This collaborative environment allows them to test new solutions efficiently across various contexts.


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