Published on June 19, 2024, 2:08 am

Enterprise Resource Planning (ERP) systems are on the verge of a significant transformation thanks to Generative AI. Although the integration of this cutting-edge technology within ERP is still in its early stages, experts anticipate that this combination will bring various benefits to companies and their employees. One such advantage is empowering workers to create specialized ERP functionalities through code assistants, as highlighted by Liz Herbert, a Forrester analyst and lead author of the report “How Generative AI Will Transform ERP”.

While some organizations have been leveraging traditional AI in conjunction with ERP systems for years to predict market trends or optimize supply chains, the new capabilities of Generative AI will also free employees from the repetitive tasks inherent in basic business processes. According to Herbert, Generative AI will relieve finance and operations staff from tedious duties like creating reports, sending customer billing emails, and summarizing accounts. Instead of manually carrying out these monotonous tasks, employees will become human reviewers of AI-generated work.

By alleviating workers from such tasks, they will have more time to focus on other activities, leading to increased productivity. Additionally, Generative AI is poised to expedite and reduce costs associated with invoicing processes, resulting in greater profits.

Although the adoption of Generative AI in ERP systems is still in its infancy, IT leaders are exploring ways to measure return on investment. Companies are progressing with projects involving Generative AI implementation in ERP – a focal point at SAP’s Sapphire conference earlier this year. Some enterprises are developing their own AIs, collaborating with AI developers, or utilizing a blend of internal development and external support.


– Runmic uses AI for report generation, email drafting, code development assistance, leading to significant time savings for employees.
– NILG.AI trains businesses on integrating AI with ERP systems.
– VAI sees potential for chatbots powered by IA improving warehouse operations for medium-sized enterprise clients.

As businesses embrace Generative AI with ERPs cautiously due to its novelty, gradual integration is recommended to minimize risks of failures. Initiating with low-risk tasks like routine reporting and data entry can pave the way for successful deployment. The future possibilities envisioned by industry professionals include autonomous ERPs adapting dynamically to changing business conditions and playing a pivotal role in strategic planning scenarios.

In conclusion, as we witness the emergence of Generative AI reshaping how ERPs function today and foresee an automated future where ERPs adapt intelligently and aid decision-making processes seamlessly—bridging innovative technology not only within organizations but across industries.


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