Published on February 28, 2024, 7:21 am

Title: Clifford Chance Implements Ai-Powered Solutions For Enhanced Workplace Efficiency

On February 28, 2024, global law firm Clifford Chance announced a significant advancement in its digital transformation journey by becoming one of the pioneering organizations to implement Copilot for Microsoft 365 and Viva Suite extensively across its entire workforce. This milestone comes on the heels of the successful deployment of Clifford Chance Assist, a proprietary AI tool developed on Microsoft’s Azure OpenAI platform. The firm initiated a comprehensive rollout last year after conducting thorough trials involving more than 1800 users to explore and validate various operational and practice area use cases.

Paul Greenwood, Chief Technology Officer at Clifford Chance, emphasized the firm’s commitment to leveraging digital innovation to enhance business operations and elevate client delivery standards. By embracing Copilot and Viva Suite as integral components of their suite of AI-powered workplace solutions, employees are empowered to streamline routine tasks, leading to increased productivity, faster turnaround times, and enhanced client satisfaction.

Clifford Chance is redefining industry standards with its integration of AI-powered workplace solutions that leverage artificial intelligence and natural language processing. These tools aim to boost productivity and improve employee experiences by automating a range of daily tasks such as meeting management, task organization, email drafting, and inbox management. Moreover, Viva Insights and Viva Learning provide continuous insights and learning opportunities for staff members.

Greenwood highlighted the global reach of Clifford Chance’s workforce by underlining the importance of features like live transcripts provided by Teams Premium for non-native English speakers globally, along with aiding staff with different accessibility requirements. The collaboration among Copilot, Viva Productivity, and other AI tools enables teams to efficiently summarize meetings while assisting them in tracking explicit tasks and implicit commitments made during discussions.

The firm ensures adherence to global AI Principles & Policy oversight frameworks that promote best practices in AI adoption. Client consent is sought whenever these solutions are deployed beyond the firm’s internal operations into client work scenarios. Legal outputs generated through AI systems at Clifford Chance are identified as such and undergo validation by qualified lawyers within specific jurisdictions.

Clifford Chance’s recent investment in integrating a comprehensive suite of AI-powered workplace solutions marks a significant step in its digital transformation journey. Its early adoption of Copilot within Microsoft 365 showcases its dedication to fostering innovation in the legal sector. Nick Hedderman from Microsoft UK commended Clifford Chance’s proactive approach towards driving change through technology integration. The collaborative effort signifies not only a commitment to AI-led innovation but also highlights the potential for organizational growth through enhanced productivity and elevated client satisfaction.

In conclusion, this strategic partnership between Clifford Chance and Microsoft sets a solid foundation for reshaping how legal professionals operate in today’s tech-driven landscape. By embracing generative AI tools like Copilot alongside cutting-edge solutions such as Viva Suite, Clifford Chance is paving the way for a more efficient, productive, and client-focused future within the legal industry.


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