Published on November 17, 2023, 11:41 am

Reporting directly from Celosphere 2023 in Munich, I had the opportunity to attend a session led by Oliver Bäte, the CEO of insurance giant Allianz. In this article, I will share the key highlights from his presentation.

One of the main topics discussed during the session was the value of process mining. Bäte highlighted that process mining plays a significant role in ensuring that their processes make sense and work well for customers. By leveraging process mining, Allianz is able to focus on delivering an excellent customer experience while also maintaining regulatory compliance.

Another interesting point made by Bäte was regarding the role of AI in the insurance industry. He emphasized how large language models (LLMs) and generative AI have allowed companies like Allianz to greatly scale their ability to interpret and assign value to words. This, in turn, simplifies processes and language without negatively impacting economic value.

Bäte also expressed his view on AI as an opportunity rather than a threat. He sees AI as a means to enhance human capabilities and sharpen their focus on functions that truly matter. Instead of removing humans from processes, he believes that AI can enable humans to operate at a higher level.

In discussing software companies, Bäte highlighted Celonis as an exception. Unlike many other companies in this space, Celonis measures its success based on the amount of customer value it delivers rather than focusing solely on its own metrics. According to Bäte, this customer-centric approach should be employed by all software and IT companies.

To learn more about process mining and its impact on efficiency and customer satisfaction, check out our guidebook titled “State of Process Mining 2023: Unlocking Efficiency and Driving Customer Satisfaction”.

In conclusion, attending Celosphere 2023 provided valuable insights from Oliver Bäte’s session at Allianz. The emphasis placed on process mining’s value and the potential of AI reaffirms its relevance and importance in the CIO realm. It’s clear that organizations like Allianz are leveraging generative AI and process mining to stay ahead in the ever-evolving business landscape.

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