Published on October 26, 2023, 1:55 pm

TLDR: Ensuring users understand and know how to effectively utilize Generative AI (GenAI) tools is crucial for successful implementation and user adoption rates. IT organizations, equipped with technical knowledge, are well-suited to educate and train users on GenAI. They can provide clarity on what GenAI is, its potential impact on different job functions, and guide employees on effective interactions with AI systems. IT departments should offer hands-on training, tap into internal resources for valuable insights, identify internal champions to disseminate information and act as resources for colleagues, and partner with experts like Dell for further guidance and support.

Ensuring users know how to use Generative AI (GenAI) tools is just as important as making sure they are well-built and readily available. The rise of generative AI has been capturing significant attention lately, and for good reason. It has the potential to increase skilled worker performance by up to 40% and add trillions of dollars in value to the global economy. With GenAI, tasks that once required specialized skill sets can now be accessed by a wider range of workers.

IT organizations have recognized this potential and responded accordingly. In fact, according to Dell research, 52% of IT departments are already building or deploying GenAI solutions. However, it’s not enough for IT teams to simply build these tools; they also need to ensure that users know how to utilize them effectively.

Training and educating users on how to use generative AI may seem outside the typical scope of IT responsibilities, but GenAI represents a unique transformation. It is both heavily technology-driven and capable of impacting every type of job within an organization. Some experts even compare it to how the internet fundamentally changed the workplace.

By educating users on GenAI tools, companies can accelerate adoption rates, unlock innovation across teams and business units, and help employees overcome any initial fears or uncertainties they may have towards this new technology. IT departments are well-equipped for this role since they possess the technical knowledge necessary to understand these technologies and help users succeed with them.

The approach taken by IT organizations will vary depending on factors such as department size, the number of users, specific use cases being supported, and other considerations. However, at its core, the goal should be ensuring that users understand what Generative AI is and are open to embracing its transformative potential.

There are several ways in which IT can play an active role in user education:

1. Connect the dots: One significant barrier to GenAI adoption lies in misunderstanding what it is and how it impacts employee roles. IT leaders who bring GenAI solutions to their teams have a unique opportunity to provide clarity and context. They can demonstrate how GenAI can enhance work, explain potential impacts on different job functions, and guide employees on effective interactions with AI systems.

2. Hands-on training: IT departments should invest time in providing hands-on training to users. While they don’t necessarily have to be the ones conducting the training, there are advantages to IT taking the lead. As the developers or implementers of the technology, they have a deep understanding of its capabilities and best practices. They can also offer troubleshooting resources and gather valuable user feedback for further improvement.

3. Tap into internal resources: In the early stages of generative AI development, learning from users’ experiences is crucial. The most valuable insights may come from within the organization itself, rather than from external sources. Foster two-way communication channels to encourage users to share tips and tricks that enhance productivity with GenAI tools. Establish libraries where teams can contribute their best practices and learn from one another’s successes.

4. Internal champions: Identify individuals within the organization who are enthusiastic about embracing new technologies and serving as ambassadors for change. Train these internal champions to disseminate information and act as resources for their colleagues. By keeping them updated with the latest information, they can inspire and guide others through their own networks.

IT leaders understand the significance of Generative AI for their organizations’ future success. According to a recent Dell survey, 76% of IT decision-makers believe that GenAI will have a significant or transformative impact on their businesses, with 65% expecting meaningful results within the next year.

Regardless of where an organization currently stands in its GenAI journey, following these steps can help ensure successful implementation and user adoption rates. For further guidance and support in implementing Generative AI solutions, partnering with experts like Dell can expedite progress and open doors to more innovative possibilities.

To learn more about how Dell can assist in your AI initiatives, visit


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