Published on December 13, 2023, 9:24 am

Welcome to the Cloud Wars Minute! In today’s episode, we’ll be discussing the exciting new developments in generative AI functionality by ServiceNow.

ServiceNow has recently introduced a range of powerful capabilities for their Now Assist generative AI platform. One standout feature is the ability to create and deploy generative AI chat experiences in just 15 minutes. This is made possible by guided setup capabilities, streamlining the process and saving valuable time.

Another impressive addition to ServiceNow’s repertoire is flow generation. This functionality speeds up workflow development on the Now platform by converting plain text into low-code workflows. Developers no longer need to build automations from scratch, resulting in increased efficiency and productivity.

Furthermore, ServiceNow’s Now Assist for Field Service Management utilizes GenAI to enhance field service teams’ experiences and boost their productivity. This move aligns with Cloud Wars Founder Bob Evans’ recent commentary on CEO Bill McDermott’s strategy. According to Evans, McDermott aims to transform the company from an IT automation tools provider into a strategic enabler and accelerator of business transformation by delivering purpose-built workflow solutions with end-to-end digital capabilities.

These advancements by ServiceNow highlight how the company continues to push boundaries and reimagine what is possible with generative AI. By providing user-friendly tools and cutting-edge features, they empower businesses across industries to streamline processes, enhance customer experiences, and drive innovation.

To learn more about this exciting news from ServiceNow, be sure to check out our post titled “ServiceNow Expands Generative AI Functionality in Now Assist Platform” on Acceleration Economy’s website.

And that concludes today’s Cloud Wars Minute update. Stay tuned for more cloud news and commentary as we continue exploring the ever-evolving world of cloud technology and its impact on businesses worldwide.


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