Published on January 11, 2024, 5:25 am
Pennsylvania Becomes the First US State to Pilot OpenAI’s ChatGPT Enterprise for Government Employees
The state of Pennsylvania is set to become the first in the United States to trial OpenAI’s ChatGPT Enterprise as part of its efforts to integrate generative AI tools into daily operations. This pilot program marks Pennsylvania’s initial foray into using generative AI tools for government employees, and its findings will guide future deployments across the country.
ChatGPT Enterprise, which was launched by OpenAI in August 2023, offers enhanced security and privacy, unlimited GPT-4 access at higher speeds, and longer context windows for processing longer inputs compared to the consumer version. The technology will be used by workers at Pennsylvania’s Office of Administration to perform various tasks such as creating and editing copy, improving accessibility of outdated policy language, drafting job descriptions, managing duplication within employee policies, and generating code.
Importantly, data will not be shared between state agencies during this pilot, and employees are prohibited from using sensitive information or personally identifiable information when interacting with ChatGPT. As part of an initial trial period, 100 additional licenses will be made available to other state employees after collecting feedback and evaluating the findings.
While Pennsylvania takes the lead in adopting ChatGPT Enterprise for government use, cities and states nationwide are exploring how best to utilize generative AI tools. These technologies offer significant potential benefits such as automating administrative tasks and driving efficiency gains. However, concerns persist regarding bias in decision-making algorithms, impact on employment opportunities, and issues related to privacy and security.
In order to address these concerns head-on, states like Pennsylvania are implementing robust guidelines governing the application of AI technologies. These guidelines emphasize that generative AI must be used responsibly while avoiding favoritism or discrimination against any demographic group. Furthermore, they underscore the importance of protecting user privacy rights.
San Francisco has released its own guidelines for staff utilizing generative AI tools, highlighting the need for thorough review and fact-checking of AI-generated content. The city urges workers to disclose when and how generative AI is used, while cautioning against entering sensitive or non-public information into public AI systems. Similarly, New York state recently introduced its ‘Acceptable Use of Artificial Intelligence Technologies’ policy to govern the broader implementation of AI systems.
As cities and states strive to position themselves as supportive environments for AI startups, finding the right balance among competing demands remains a challenge. Ensuring human oversight in decision-making processes involving AI, creating transparent documentation of outcomes and methodologies, protecting privacy, managing risks, and promoting equity are some of the key considerations.
Pennsylvania’s pilot program with ChatGPT Enterprise sets an important precedent for the responsible integration of generative AI in government operations. As more states embrace this technology, they must navigate these complex issues to drive innovation while safeguarding privacy and ensuring equitable outcomes.