Published on December 13, 2023, 9:24 am

In this conversation from the upcoming AI Ecosystem course, Bob Evans, co-founder of Acceleration Economy and founder of Cloud Wars, speaks with:

– Erica Volini, senior vice president of global partnerships at ServiceNow, who provides insights into getting immediate value from Generative Artificial Intelligence (Gen AI).

– Dave Kanter, global lead at Accenture ServiceNow Business Group.

– Francisco Marin, co-founder and CEO of Cognitive Talent Solutions.

Volini emphasizes the importance of the phrase “purpose-built” when it comes to Gen AI. She highlights how ServiceNow’s approach, both with AI Lighthouse and in general, revolves around specific workflows. By doing so, customers can quickly derive value because it aligns with something they have already implemented.

AI Lighthouse aims to strike a balance between current needs and future innovations. It enables customers to identify purpose-built use cases to tackle immediately while also considering their long-term aspirations for innovation.

Volini believes that this balance is a crucial aspect of Gen AI: combining immediate results with the potential for future advancements.

Interested readers can dive deeper into the topic by exploring the AI Ecosystem course on December 14. The course explores how AI has fostered a new ecosystem of partnerships that prioritize customer-centric collaboration and reimagine what is possible in various industries.

This conversation gives valuable insights into how ServiceNow and Accenture are delivering an effective Gen AI strategy within an evolving AI ecosystem. For more information on this topic, refer to the original article published on Acceleration Economy’s website.


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