Published on February 8, 2024, 10:24 am

Today, we are excited to announce the launch of Smart Answers, a new generative AI chatbot designed to provide you with the information you need. Our team of trusted brands, award-winning journalists, and expert contributors have come together to create a tool that helps you find relevant, accurate, and up-to-date content in an intuitive and fun way.

Smart Answers utilizes generative AI technology but relies solely on the expertise of our human journalists at CIO and our sister publications Computerworld, CSO, InfoWorld, and Network World. Think of it as having a research librarian right at your fingertips. Simply ask a question using natural language, and Smart Answers will compile an answer with footnotes pointing to the source materials. You can then refine your question or explore recommended articles for deeper engagement.

It’s important to note that while Smart Answers is incredibly helpful in surfacing relevant content on topics you care about most, it doesn’t replace the value of reading articles for depth and context. There’s still something special about diving into a well-crafted feature story or thought-provoking opinion piece.

At CIO, we’ve always been committed to embracing innovative technologies while reinforcing our core values of reader service and quality journalism. Our investment in Smart Answers is a testament to this commitment as we enhance the reader experience and showcase the work of our talented editorial teams.

In the media industry, much of the conversation around generative AI has centered around efficiency and cost savings—replacing writers with robots. While efficiency is undoubtedly important in the AI revolution, we remain steadfast in our dedication to journalistic integrity. Independent editorial written by real people for real people has never been more crucial. We want our reporters to focus 100% of their time on developing expert sources, finding unique angles, conducting interviews with IT leaders, and crafting stories that resonate with readers.

Smart Answers represents an important early step in our journey with generative AI—a tool that helps us accelerate connecting people and providing valuable information. We are committed to listening to user feedback, iterating, and adapting in service of our readers.

To learn more about Smart Answers and experience it for yourself, visit our website at [insert link here]. We invite you to try it out and explore the wealth of knowledge it has to offer.

About the Author: Amy Bennett is the Editor in Chief of Foundry’s English-language enterprise IT websites, including CIO, Computerworld, CSO, InfoWorld, and Network World. Her expertise and leadership have been instrumental in bringing together our team of talented journalists who make Smart Answers possible.

In conclusion, Smart Answers represents a powerful combination of generative AI technology and human expertise. It is a tool designed to help you find the answers you seek quickly and reliably. With Smart Answers, we continue to prioritize reader service and quality journalism while embracing the potential that AI offers for innovation in the media industry.


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