Published on October 16, 2023, 2:05 pm

{ "article_title": "Gartner Survey Shows Low Adoption of Generative AI in HR, but Growing Interest", "tldr": "A recent survey by Gartner reveals that only 5% of HR leaders have implemented generative AI, but an additional 9% are conducting pilots. Over half of the HR leaders surveyed are exploring ways to leverage generative AI within their organizations. HR operations and recruiting are the most prioritized use cases for generative AI. Some HR leaders plan to use it for personalized career development plans. Collaboration with IT and legal teams is crucial for exploring use cases and aligning with organizational goals. 35% of HR leaders anticipate taking a leading role in developing their organization's AI ethics approach. Majorities expect generative AI to enhance productivity, eliminate redundant tasks, and potentially reduce headcount in the HR function."

A recent survey conducted by Gartner among 105 HR leaders has unveiled that only 5% of them have already implemented generative AI in their function. However, there is some progress as an additional 9% are currently conducting generative AI pilots, indicating a growing interest in this emerging technology.

Dion Love, Vice President of Advisory in the Gartner HR practice, highlighted that more than half of the HR leaders surveyed are currently exploring how they can leverage generative AI within their organizations. This means that while there is nothing in place yet, these HR leaders are actively considering its potential applications. On the other hand, 14% of the respondents stated that they have no plans to adopt generative AI in the near future.

The survey also shed light on the specific areas where HR leaders see high potential for generative AI. They pointed out that HR operations, which include administrative tasks, policies, and document generation, as well as recruiting and job descriptions, are currently the most prioritized use cases within their organizations.

Helen Poitevin, Distinguished Vice President Analyst in the Gartner HR practice, noted that progressive organizations are planning to expand their usage of generative AI beyond these initial use cases. For instance, more than one-quarter of HR leaders expressed their intention to utilize generative AI for developing personalized career development plans. This showcases how this technology is expected to play a larger role in shaping employees’ growth and advancement opportunities.

Regarding HR’s role in their organization’s generative AI plans, over 60% of the surveyed HR leaders reported participating in enterprise-wide discussions related to their organization’s use of generative AI. Collaboration is crucial in this process; therefore, around 58% said they are working closely with IT leaders and 45% with legal and compliance teams to explore potential use cases and ensure alignment with organizational goals.

Furthermore, it is interesting to note that 35% of the surveyed HR leaders anticipate taking a leading role in the development of their organization’s enterprise-wide AI ethics approach. This underscores the evolving responsibilities of HR professionals in navigating the ethical implications and ensuring the responsible use of generative AI.

The survey also highlighted some key perceptions among HR leaders regarding the impact of generative AI within their function. A significant 84% believe that generative AI will enhance productivity in existing HR activities, while two-thirds expect it to eliminate redundant tasks within HR. As a result, there is an expectation of potential headcount reduction in the HR function once generative AI is fully implemented due to increased efficiency.

In conclusion, while the adoption of generative AI in HR functions is still relatively low at this stage, organizations are increasingly recognizing its potential and exploring ways to leverage this technology. The survey results indicate that HR leaders foresee various benefits, including increased productivity and improved efficiency. As this technology continues to evolve, it will be interesting to see how organizations across different industries capitalize on generative AI to transform their HR practices and create a more personalized employee experience.


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