Published on October 29, 2023, 8:48 pm

TLDR: Digital transformation initiatives often fail to meet their goals, with as much as 70% of these initiatives falling short. Employees in Singapore have concerns about their adaptability to digital adoption and lack of technology skills, hindering successful transformation efforts. To overcome these challenges, organizations are turning to Digital Adoption Platforms (DAPs), which guide users through tasks and functions and simplify the learning process. DAPs offer ease of use, analytics capabilities, monitoring, and maintenance, helping organizations streamline processes and ensure applications are used as intended. Analysts predict that by 2025, 70% of Fortune 500 organizations globally will be using DAPs. CIOs should evaluate existing assets and goals before implementing a DAP and consider onboarding processes and employee frustrations. Successful adoption requires thorough planning and training programs. Overall, integrating DAPs into the tech stack can help organizations overcome resistance in their digital transformation journey while mitigating risks and ensuring compliance.

Digital transformation initiatives are often met with challenges and can fall short of their objectives. A study by the Boston Consulting Group (BCG) revealed that as much as 70% of these initiatives do not meet their goals, leading to significant consequences. This is a concern, especially in Singapore, where there is a strong drive for a digital-ready nation.

A recent report by NTUC highlights the concerns of employees regarding their adaptability to digital adoption and their lack of technology skills. Employees worry that digital transformation may not improve their daily work. These concerns are obstacles to successful digital transformation efforts.

Despite these challenges, many companies plan to accelerate their digital transformation endeavors. The BCG study suggests that up to 80% of organizations have plans to speed up their digital transformation journey for various reasons.

However, when faced with digital friction, such as complex software or unfamiliar tools, employees may become disgruntled and frustrated. This can lead to decreased productivity and engagement levels, resulting in fatigue among the workforce. To overcome these challenges, organizations are leveraging the power of Digital Adoption Platforms (DAPs).

A DAP is a software layer integrated on top of existing applications or websites. Its purpose is to guide users through tasks and functions, making it easier for them to navigate and use these platforms effectively. DAPs can also be used to train new employees on in-house software or assist returning users in learning newly added functionalities.

According to Vivek Behl, a digital transformation officer from WalkMe, DAPs simplify the learning process and increase usage among employees. They provide visibility into software usage analytics, allowing organizations to assess their tech stack in the context of employee needs and provide support if necessary.

There are several drivers behind the adoption of DAPs within organizations. They offer ease of use, analytics capabilities, monitoring, and maintenance for understanding application usage and streamlining processes. With DAPs in place, companies can ensure that applications are used as intended, eliminating shadow IT and unnecessary spending on redundant applications. Ultimately, this promotes holistic organizational growth.

While implementing DAPs may introduce new layers of software, Behl insists that they do not add to the complexity. In fact, the insights generated from a DAP can be stored within a company’s existing cloud-based platform, providing valuable information for CIOs to ensure the success of digital transformation initiatives.

Analysts predict that by 2025, 70% of Fortune 500 organizations globally will be using DAPs. Including DAPs in digital transformation strategies is essential for mitigating risk, ensuring compliance, and supporting organizational success.

For CIOs considering the adoption of DAPs, Behl suggests evaluating existing assets and assessing their utilization. It is crucial to determine if current applications fulfill their intended functions and consider employees’ engagement levels and frustrations with onboarding processes. CIOs should also define their goals with implementing a DAP and ask questions related to onboarding processes and ensuring new hires understand work apps.

Implementing a successful digital adoption plan through a DAP comes with challenges. Matching expectations with realities can be difficult, but best practices such as thorough planning and training programs will help drive successful adoption.

CIOs looking for the right approaches should ask questions such as how to onboard individuals effectively, address frustrations during the onboarding stage of applications, and ensure new hires understand work apps seamlessly.

In conclusion, overcoming resistance in digital transformation adoption is crucial for organizations. Leveraging Digital Adoption Platforms (DAPs) can simplify the learning process for employees and increase overall usage of software applications. With careful evaluation and planning, organizations can successfully integrate DAPs into their tech stack while mitigating risks and ensuring compliance in their digital transformation journey.


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