Published on November 8, 2023, 11:32 pm

According to the findings of IDC’s Future Enterprise Resiliency and Spending Survey – Wave 11 (Dec 2022), 36% of Asia/Pacific enterprises believe that remote and hybrid work models will be a permanent part of accepted work practices in the future.

To adapt to these new work models, organizations need to prioritize workplace experience parity across different environments, rethink the physical workplace, enable effective collaboration among distributed teams, and ensure security in hybrid workplaces, among other considerations.

Pushkaraksh Shanbhag, Associate Research Director of Cloud and IT Services Research for IDC Asia/Pacific, states that hybrid work has become the dominant operational model for enterprises in recent years. This shift comes with higher expectations for digital workplace environments.

In order to meet these evolving workplace expectations, vendors should focus on providing robust workplace consulting and advisory services. This can help customers envision a workplace that aligns with their organizational goals. Additionally, vendors should offer unique workplace platforms and assets that deliver hyper-personalization and contextualization. By incorporating pervasive workplace intelligence and automation, vendors can enhance employee experience. Lastly, demonstrating a strong commitment to customer success through innovative contracting mechanisms will set them apart from competitors.

IDC’s MarketScape: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment recognized Accenture and Avanade, HCL Technologies, Infosys, TCS, and Wipro as “Leaders” among intelligent Digital Workplace Services vendors. Atos, DXC Technology, Movate, Unisys, and UST were identified as “major players.”

The rise of remote and hybrid work is here to stay. Enterprises must prioritize creating an intelligent workplace environment to thrive in this age of hybrid work.

This article was originally published on FutureCIO.

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