Published on October 29, 2023, 8:33 pm

TLDR: CIOs play a crucial role in shaping the employee experience within organizations. Employees expect CIOs to improve the quality and effectiveness of meetings, find a balance between monitoring activities and respecting privacy, and champion digital proficiency among workers. By taking these actions, CIOs can meet employee expectations and contribute to a positive employee experience.

IT leaders, specifically Chief Information Officers (CIOs), play a crucial role in shaping the employee experience within an organization. In addition to managing various components of enterprise technology, CIOs must also focus on company culture and work processes. According to a global survey of 5,000 employees conducted by Gartner, workers believe that the CIO has a significant influence on employee experience, even outranking the Chief Human Resources Officer.

However, with power comes responsibility. To meet these high expectations and ensure positive change within their organizations, CIOs must take certain actions. During Gartner’s IT Symposium/Xpo 2023, Tori Paulman, Senior Director Analyst at Gartner, outlined three important actions that workers expect from their CIOs.

The first action is improving the quality and effectiveness of meetings. Often viewed as tedious or unproductive, meetings can greatly impact the employee experience if not properly conducted. Employees expect leaders to ensure that meetings are valuable by assigning pre-meeting tasks and focusing discussions on findings. Additionally, CIOs can help alleviate meeting-related frustrations by implementing workplace experience apps that facilitate room bookings and enable intentional collaboration.

The second action involves finding a balance between monitoring employee activities and respecting privacy. While monitoring can be seen as intrusive, especially when it feels like “Big Brother” is watching, CIOs can use transparency and privacy-focused strategies to build trust with employees. Gartner’s research shows that employees appreciate monitoring when it brings benefits such as training alerts or proactive support outreach during challenging situations. As generative AI becomes more prevalent in the workplace, CIOs should develop guidelines for using external tools while considering employee concerns about data privacy.

Lastly, digital proficiency among workers is increasing steadily according to Gartner data. Workers recognize the value of their digital skills for the benefit of the company and expect CIOs to champion this process further. It is recommended for CIOs to involve digitally skilled workers in solving business problems by fostering partnerships between IT and other departments. This collaboration can take the form of hackathons or community-building events. Additionally, CIOs should collaborate with HR to provide opportunities for continuous skill improvement through training videos or other means.

By taking these actions, CIOs can fulfill employees’ expectations and contribute to a positive employee experience. It is essential for CIOs to recognize their influence within an organization and leverage their leadership skills to effect meaningful change. As technology continues to shape the way we work, IT leaders must adapt and prioritize the employee experience to drive success and innovation.

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